At Maternaa, your satisfaction is our utmost priority. We understand that not every purchase works out, so we've made our return process simple and straightforward.
Can I return items for a refund?
Absolutely! We're confident in the quality of our products, but if something isn't as you expected, you're welcome to return it within 30 days for a full refund of the product cost. Please note, items should be in their original, unused condition, and we're unable to cover shipping costs.
Our return window is 30 days from the date of purchase. If this period has passed, we're unable to offer a refund or exchange.
Eligible returns must be in unused condition and in their original packaging. A receipt, or proof of purchase, is also required.
Have you received something damaged or defective? Contact us immediately at returns@maternaa.com. We'll sort it out by providing a replacement or a refund, as preferred.
Not satisfied? You can return your purchase within 30 days for an exchange or refund. Start the process by emailing us at returns@maternaa.com. We'll guide you through the steps once we receive and inspect your returned item(s). Please remember, we don't refund original or return shipping costs.
Questions about our policy or need help with a return? Reach out at help@maternaa.com. We're here to assist!
Note: This policy is in line with our commitment to customer satisfaction and complies with local laws and regulations. It's designed for your peace of mind and to ensure a smooth return process.
